The Loreline Covenant

Loreline ("The Host", "We", "Us") provides hosting services to you ("The Client", "You") subject to the terms and conditions set forth in this agreement ("The Covenant"). By creating an account or purchasing a service, you confirm that you are at least 18 years of age, or 13 years of age with explicit parental consent.

We reserve the right to modify these terms at any time. Continued use of the service constitutes acceptance of these changes.

• Billing Cycle: Services are billed in advance. Invoices are generated 7 days prior to the due date.
• Late Payments: Failure to pay within 3 days of the due date will result in service suspension. Failure to pay within 14 days will result in termination and permanent data deletion.
• Cancellations: You may cancel anytime via the billing portal. Cancellations must be requested before the renewal date to avoid being charged for the next cycle.

We strive for satisfaction, but resources are finite. Our refund policy is strictly enforced as follows:

We offer a 72-Hour Money-Back Guarantee for new clients on their first order only. If you are unsatisfied, you must submit a ticket within 72 hours of the original transaction.

The following are EXEMPT from refunds under all circumstances:

• Dedicated Servers: Due to the immediate costs incurred to provision bare metal hardware, all Dedicated Server sales are final.
• Domain Names: Once registered, domains cannot be un-registered.
• Software Licenses: (e.g., cPanel, Windows, specialized addons).
• Managed Service Fees: Labor costs for support are non-refundable.
• Cryptocurrency Payments: All crypto transactions are final.

If you initiate a chargeback, dispute, or payment reversal with your credit card issuer, bank, or PayPal:

1. Immediate Termination: All services on your account (even those not in dispute) will be immediately suspended and terminated.
2. Data Deletion: All data associated with your account will be permanently erased.
3. Blacklisting: You will be banned from Loreline and reported to industry fraud databases (such as FraudRecord), which may prevent you from purchasing hosting elsewhere.
4. Administrative Fee: You agree to pay a $50.00 Administrative Penalty per dispute to cover our labor in responding to the chargeback.
5. Debt Collection: Unpaid debts and penalties will be sent to a collections agency.

Always contact support first. We can almost always resolve billing issues amicably.

You agree not to use Loreline services for:

• Illegal content (CSAM, terrorism, malware distribution).
• Phishing sites or scam pages.
• Mass spam email (Marketing/SEO spam).
• Cryptocurrency mining (Prohibited on VPS and Shared Hosting).
• DDoS attacks (outbound) or IP spoofing.

Violation of the AUP results in immediate termination without refund.

Unmanaged Services: We ensure the server is online and has power/network. You are responsible for software configuration.

Managed Services ($10-$30 Add-on): Includes:

• Initial software setup and basic configuration.
• Updates and security patching upon request.
• Diagnosis of crashes or errors.

Exclusions: Managed support does NOT include custom code development, debugging your custom game mods, fixing third-party plugins, or website design.

Backups: While some plans include backups, YOU ARE ULTIMATELY RESPONSIBLE FOR YOUR DATA. Loreline accepts no liability for data loss caused by hardware failure, software corruption, or hacking.

Uptime: We aim for 99.9% uptime. However, we are not liable for lost revenue, "downtime," or damages resulting from service interruptions.

Foundry VTT: You verify that you own a valid license for Foundry Virtual Tabletop. Loreline provides the infrastructure only; we do not sell the software.

Dedicated Servers: Dedicated servers are provisioned via third-party datacenters. Provisioning times (1-24 hours) are estimates and not guarantees.

Governing Law: This Covenant and any disputes arising from it shall be governed by the laws of the State of Texas, USA, without regard to conflict of law principles.

Venue: You agree that any legal action or proceeding shall be brought exclusively in a state or federal court located within a county of Loreline's choosing within the State of Texas.

Binding Arbitration: Any dispute, controversy, or claim arising out of or relating to this agreement shall be settled by binding arbitration in Texas, rather than in court. You hereby waive any right to a jury trial.

Class Action Waiver: You agree to resolve disputes with us on an individual basis, and not as a plaintiff or class member in any class, consolidated, or representative action.